Question 1

How to Use Custom Placement in Because💻

Accepted Answer

We are continuing to make Because the best product page customizer app for your Shopify site. We have always been a no-code app, but in order to provide the highest level of customization possible to our users, we just launched the option for custom Banner and Pop Up placement!

| Where you can use custom placement for Banners: | ✅ This can be used on any product page. If you want a different placement than "above add to cart" like above your quantity button or below add to cart. | ✅ This can also be used for placement on your Collection pages or Home page! | ❌ This CANNOT be used for placement in your checkout, order page, or quick view.

| Where you can use custom placement for Pop Ups: | ✅ This can be used on any page of your site including your Collection Page(s) and your Home Page. | ❌ This CANNOT be used for placement in your checkout or quick view.

|| How to use custom Banner & Pop Up placement: || Find your "campaign id" in your Details page (you can get to this just by clicking on your Banner from the Banner dashboard- see screenshot below).

|| Click the three dot menu on any Banner you have and go to "Edit Rules" || 🎉 Once you're inside the Rules Editor, you'll see a section at the top of the page asking "where" you want to show your Banner or Pop Up. || Choose "Custom Placement." || Click save & exit and move on to the steps to edit

Question 2

Status Report: Bugs😢

Accepted Answer

Last updated Feb 4, 2022.

As a small growing startup, we're always moving fast to ship you new features! Unfortunately that also means we tend to run into bugs. We are always actively monitoring bugs as they come in and working to get them resolved as quickly as possible. Please use this dedicated page for ongoing updates on both critical and minor bugs:

Current Bugs List

NON-BUG Cloning functionality temporarily disabled Background: We disabled this functionality on purpose related to this launch. Status: Medium priority - should be resolved by 1st or 2nd week of Feb
NON-BUG Analytics temporarily inaccurate Background: We paused analytics on purpose related to this launch. Analytics are currently being migrated. In progress. Status: High Priority - should be resolved the week of Feb 2nd
Last created date showing as 1969 Status: Medium Priority
Scheduling rules> date picker is being finicky and difficult to select dates Status: Resolved
Changes cannot be saved in editor Status: Resolved
Save & Exit triggering site visitor and scheduling rules not to save Status: Resolved
Product rules missing/not an option to select on some legacy campaigns Background: Some campaigns got misclassified during our migration. Status: Resolved
Site Visitor Rules: Cart contents not working Background: This was one of the rules launched as part of our major rules engine launch last week. Ideal end state: Banner displays correctly based on cart co

Question 3

Banner Placement Options Q&A❓

Accepted Answer

Q&A on all our new Banner positioning options👇

❓Can I add a Because Banner to my collection page or home page?

✅You sure can! 💻 But it will require code with our custom placement option.

More details in our help doc here.

❓How many options do I have for Banner positions on my site that do NOT require code?

✅Three. See details below.

⬆️Above your Add to Cart button on your Product Page.

⬇️Below your Add to Cart button on your Product Page.

📣Top Bar below your Site Navigation on your Product Page.

❓Where can I use custom placement?

✅ If you want a different placement than above or below add to cart, like above your quantity button.

✅ Collection pages.

✅ Your Home page.

❓Where do I find these new placement options

✅ Go into the Banner editor by clicking on one of your Banners in your Banner dashboard. Then click "Edit Banner" to get into the editor. Once you're in, click the 3rd option on the left, "Design." At the bottom of that section (screenshot below), you'll see your options! The only one that requires code is "Custom placement" and the details on how to do it can be found in the "i" information bubble to the right.

Banner placement options

Question 4

Recent Product Updates📣

Accepted Answer

Updated last on Dec 8, 2021

Updates as of Dec 8, 2021

We launched a Custom CSS input box to customize the styling of your designs. Please use with caution and consult your developer. Help doc here.
We added guidance on using the above in the information bubble.
We debugged an issue with Banner A and B swapping order in A/B Testing.
We debugged an issue with the X in Pop Ups showing outside the box. See Bug Report for details.
We debugged issues with site visitor geolocation targeting. Now resolved.
We debugged an issue with the Publish button inside the editor that was incorrectly disabled even after selecting Products. See Bug Report for details.
We debugged Saved Brand Colors showing the wrong color when entering a hex code.

Updates as of Nov 16, 2021

We now provide guidance on image upload for Pop Ups inside the app. Images should be smaller than 1MB.
We now offer the ability to select the order in which your Banners stack on top of each other. See advanced settings in the Design section.
We now offer site visitor geolocation targeting and a shake effect for Banners.
We debugged instances of Pop Up font styling not rendering correctly on site. Still monitoring.
We debugged some issues we were seeing on product tags not saving.
We debugged some issues we were seeing around the screen going white ins

Question 5

How to use custom CSS input box

Accepted Answer

When should you use the custom CSS input inside the Because editor?

We recommend only using this when

You have a developer or technical person on your team who knows how to code (or maybe that's you!)
You've already confirmed the change you're trying to make isn't possible without code. Feel free to consult our chat team which is available 24/7.
You want to make a stylistic change that requires code, like putting icons next to each other rather than on opposite ends of the Banner.

How do I use the custom CSS input?

Go in to edit one of your Designs in Because (Banners, Pop Ups, or Top Bars).
Once you're inside the Editor, click the 'Design' section. Then expand 'Advanced Settings' to see more options.

Advanced settings

Find the ' Custom Css' section and add your own CSS inside the

Question 6

How to Use The Banner Template Library 🎨

Accepted Answer

|| Available on All Pricing Plans, Including FREE

We have built something we are BEYOND excited to announce that will for sure make a big difference for our Because users! We are excited to be following in the footsteps of one of our favorite marketing design tools: Canva, and launch our first ever banner template library!

**New in Because: Canva-like Banner Template Library ** This library💡is rich with over a dozen templates for all different types of use cases from shipping to promotions to BOGOs to give back, stock information, product materials, news, and more.

We will be constantly updating the Because Library to include templates from around the world holidays to major ecommerce moments like BFCM and seasonal sales.

Template Library

Choose any template you want and then edit it to be your own ✍🏻 No more scratching your head on what banner to create! Now just leave it to the experts 😉

|| How to Use the Because Banner Template Library: || Simply Login to your Shopify account || Open the Because app and either click on an existing Banner or create a new one

Choose a banner

|| Click through to get to the Banner editor and there you'll see all the banner templates!

Open the template library

|| Fee

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