Question 1

Status Report: Bugs😢

Accepted Answer

Last updated Feb 4, 2022.

As a small growing startup, we're always moving fast to ship you new features! Unfortunately that also means we tend to run into bugs. We are always actively monitoring bugs as they come in and working to get them resolved as quickly as possible. Please use this dedicated page for ongoing updates on both critical and minor bugs:

Current Bugs List

NON-BUG Cloning functionality temporarily disabled Background: We disabled this functionality on purpose related to this launch. Status: Medium priority - should be resolved by 1st or 2nd week of Feb
NON-BUG Analytics temporarily inaccurate Background: We paused analytics on purpose related to this launch. Analytics are currently being migrated. In progress. Status: High Priority - should be resolved the week of Feb 2nd
Last created date showing as 1969 Status: Medium Priority
Scheduling rules> date picker is being finicky and difficult to select dates Status: Resolved
Changes cannot be saved in editor Status: Resolved
Save & Exit triggering site visitor and scheduling rules not to save Status: Resolved
Product rules missing/not an option to select on some legacy campaigns Background: Some campaigns got misclassified during our migration. Status: Resolved
Site Visitor Rules: Cart contents not working Background: This was one of the rules launched as part of our major rules engine launch last week. Ideal end state: Banner displays correctly based on cart co

Question 2

Recent Product Updates📣

Accepted Answer

Updated last on Dec 8, 2021

Updates as of Dec 8, 2021

We launched a Custom CSS input box to customize the styling of your designs. Please use with caution and consult your developer. Help doc here.
We added guidance on using the above in the information bubble.
We debugged an issue with Banner A and B swapping order in A/B Testing.
We debugged an issue with the X in Pop Ups showing outside the box. See Bug Report for details.
We debugged issues with site visitor geolocation targeting. Now resolved.
We debugged an issue with the Publish button inside the editor that was incorrectly disabled even after selecting Products. See Bug Report for details.
We debugged Saved Brand Colors showing the wrong color when entering a hex code.

Updates as of Nov 16, 2021

We now provide guidance on image upload for Pop Ups inside the app. Images should be smaller than 1MB.
We now offer the ability to select the order in which your Banners stack on top of each other. See advanced settings in the Design section.
We now offer site visitor geolocation targeting and a shake effect for Banners.
We debugged instances of Pop Up font styling not rendering correctly on site. Still monitoring.
We debugged some issues we were seeing on product tags not saving.
We debugged some issues we were seeing around the screen going white ins

Question 3

How to Use The Banner Template Library 🎨

Accepted Answer

|| Available on All Pricing Plans, Including FREE

We have built something we are BEYOND excited to announce that will for sure make a big difference for our Because users! We are excited to be following in the footsteps of one of our favorite marketing design tools: Canva, and launch our first ever banner template library!

**New in Because: Canva-like Banner Template Library ** This library💡is rich with over a dozen templates for all different types of use cases from shipping to promotions to BOGOs to give back, stock information, product materials, news, and more.

We will be constantly updating the Because Library to include templates from around the world holidays to major ecommerce moments like BFCM and seasonal sales.

Template Library

Choose any template you want and then edit it to be your own ✍🏻 No more scratching your head on what banner to create! Now just leave it to the experts 😉

|| How to Use the Because Banner Template Library: || Simply Login to your Shopify account || Open the Because app and either click on an existing Banner or create a new one

Choose a banner

|| Click through to get to the Banner editor and there you'll see all the banner templates!

Open the template library

|| Fee

Question 4

How to use custom CSS input box

Accepted Answer

When should you use the custom CSS input inside the Because editor?

We recommend only using this when

You have a developer or technical person on your team who knows how to code (or maybe that's you!)
You've already confirmed the change you're trying to make isn't possible without code. Feel free to consult our chat team which is available 24/7.
You want to make a stylistic change that requires code, like putting icons next to each other rather than on opposite ends of the Banner.

How do I use the custom CSS input?

Go in to edit one of your Designs in Because (Banners, Pop Ups, or Top Bars).
Once you're inside the Editor, click the 'Design' section. Then expand 'Advanced Settings' to see more options.

Advanced settings

Find the ' Custom Css' section and add your own CSS inside the

Question 5

A/B Test your Shopify Product Page

Accepted Answer

Here’s your guide to starting your first A/B Test

1. Prepare your Banners. Next, make sure you have at least 1 Banner ready to test. You may choose to test one banner versus no banner to understand the impact of adding Because. Or you may choose to test one banner versus another - in which case you'll need two :)

I know you're probably thinking… what the heck do I test, so here are a few ideas to get you started:

You can test:

📝 Messaging (tone, voice, short/long, fun/serious, etc.)
🎨 Visuals (colors, fonts, icons, layout)
💲 Discount types ($ or %)
🌱 Types of content (shipping versus promotion, review versus give back)

Here are more ideas on types of content you can test:

⏳ BOGOS: Limited time BOGOs
🎄 Holiday promotions just for the day, week, or month
🎁 New product releases
🐑 Product ingredients, materials, & how it's made
🌎 Give back, social mission, sustainability, or charity
💜 Company information, brand, beliefs, & Founding story
📦 Out of stock messages based on when you plan to re-stock
🚚 Shipping delays, timelines, discounts, or offers
💳 Payment types, security, etc.
📣 News or COVID updates
📈 Really anything that you want to test out and understand how it drives add to carts & or sales

2. Create your test. Next, click A/B Testing in your top navigation and click "Create New A/B Test" to get started.

![](https://storage.crisp.chat/users/helpdesk/websit

Question 6

How to Use The Analytics Dashboard for Banners

Accepted Answer

The Analytics Dashboard

We are excited to offer you a complete Analytics dashboard on all your Banners inside Because. Below we outline all the details on how to use and interpret the dashboard. Please note we do not yet have a dedicated dashboard available for Pop Ups.

Here's what you'll find in the Analytics dashboard:

👀 Banner View Rates Over Time
🛒Add to Cart Click Rates Over Time
🛍️Banner To Add to Cart Rate in Percentage
💸Banner Revenue
👔 Top Viewed Product with Banner
🛋️ Top Selling Product with Banner

Here are 3 ways you can use this new dashboard:

📈 Compare Banner Performance and then make tweaks and improvements
👀 Look at your Banners all in one place to see where you can make new ones
🤓 Understand product page analytics you're probably missing in other analytics platforms

Here's how you can get to your Analytics Dashboard:

Open the Because app in your Shopify dashboard
Click on the Analytics tab in the navigation at the top

Here you will see your analytics on all your Banners with the option to view for - Today, Past Week or Past Month, all ready for you to gain insights. We have time additional filters coming soo

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